Figgwick

Refunds and withdrawal

Being finalised. These terms are in final review and take effect when the shop opens for orders.

Digital downloads and the 14-day withdrawal right

If you buy as a consumer in the EU, you normally have 14 days to withdraw from an online purchase without giving a reason. For digital content that is not supplied on a physical medium, that right ends once the download has begun, provided you have expressly agreed to immediate delivery and acknowledged that you thereby lose the right of withdrawal.

How you confirm immediate delivery at checkout: being finalised If you have paid but not yet downloaded any file, you can withdraw within 14 days by writing to info@figgwick.com with your order reference.

Faulty or misdescribed files

If a file does not open, does not print properly or does not match its description, write to us. We will send a working file or refund your payment.

How refunds are paid

Refunds go back to the original payment method through Stripe. When an order is refunded, its download links are switched off.

How to reach us

info@figgwick.com. Please include your order reference (it starts with CB-).